{"id":4893,"date":"2026-05-07T13:39:27","date_gmt":"2026-05-07T13:39:27","guid":{"rendered":"https:\/\/sdl.dk\/delivery-reliability-and-redelivery\/"},"modified":"2026-09-22T13:12:48","modified_gmt":"2026-09-22T13:12:48","slug":"delivery-reliability-and-redelivery","status":"publish","type":"page","link":"https:\/\/sdl.dk\/en\/faq\/delivery-reliability-and-redelivery\/","title":{"rendered":"Delivery reliability and redelivery &#8211; FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4893\" class=\"elementor elementor-4893 elementor-4511\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da053b7 e-flex e-con-boxed e-con e-parent\" data-id=\"da053b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35ddfe2 e-con-full e-flex e-con e-child\" data-id=\"35ddfe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3651c33 elementor-widget elementor-widget-breadcrumbs\" data-id=\"3651c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Forside<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50afd62 elementor-widget elementor-widget-shortcode\" data-id=\"50afd62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav class=\"custom-page-menu\"><ul class=\"page-tree-menu\"><li><a href=\"https:\/\/sdl.dk\/en\/faq\/prices-and-booking\/\">Prices and booking - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/delivery-and-services\/\">Delivery and services - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/moffett-truck\/\">Moffett truck - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/track-and-trace-and-documentation\/\">Track and Trace and documentation - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/insurance-liability-and-packaging\/\">Insurance, liability and packaging - FAQ<\/a><\/li><li class=\"current_page_item\"><a href=\"https:\/\/sdl.dk\/en\/faq\/delivery-reliability-and-redelivery\/\">Delivery reliability and redelivery - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/claims-and-damage\/\">Claims and damage - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/invoicing\/\">Invoicing - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/adr-dangerous-goods\/\">ADR \u2013 dangerous goods \u2013 FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/courier-services-and-express\/\">Courier services and express - FAQ<\/a><\/li><li><a href=\"https:\/\/sdl.dk\/en\/faq\/jobs-and-careers\/\">Jobs and careers - FAQ<\/a><\/li><\/ul><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7002d3 e-con-full e-flex e-con e-child\" data-id=\"b7002d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e60ced0 elementor-widget elementor-widget-heading\" data-id=\"e60ced0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Delivery reliability and redelivery &#8211; FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe915f3 elementor-widget elementor-widget-n-accordion\" data-id=\"fe915f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2660\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2660\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What happens if the recipient is not at home or cannot receive the goods? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2660\" class=\"elementor-element elementor-element-68c929a e-con-full e-flex e-con e-child\" data-id=\"68c929a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-429e34b elementor-widget elementor-widget-text-editor\" data-id=\"429e34b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If we are unable to deliver as agreed, we register a failed delivery and follow up on the further handling. This may mean that the goods must be redelivered, returned, or delivered under a new agreement. <\/p><p>Redelivery may incur additional costs, depending on the reason and the specific agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2661\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2661\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What can I do to avoid a failed delivery? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2661\" class=\"elementor-element elementor-element-cbba8e6 e-con-full e-flex e-con e-child\" data-id=\"cbba8e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4a7e75 elementor-widget elementor-widget-text-editor\" data-id=\"f4a7e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ensure that the recipient is informed about the delivery, that access conditions are in order, and that someone is available to receive the goods within the agreed time window.<\/p><p>If it is not possible for the recipient to be present, flex delivery can in some cases be agreed for the shipment. With flex delivery, the customer gives SDL permission to leave the goods at the recipient\u2019s premises without a signature. Instead, we take a photo of the goods at the delivery address as documentation, and responsibility then transfers to the recipient.  <\/p><p>Any special conditions at the address must always be stated already at the time of booking, so we can plan the delivery correctly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2662\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2662\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What does force majeure mean? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2662\" class=\"elementor-element elementor-element-a1ebd0f e-con-full e-flex e-con e-child\" data-id=\"a1ebd0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34971b1 elementor-widget elementor-widget-text-editor\" data-id=\"34971b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Force majeure covers extraordinary situations that SDL has no control over. This could, for example, be extreme weather, major traffic incidents, strikes, government intervention, or other circumstances that prevent normal transport. <\/p><p>If a delivery is affected by such circumstances, we do our best to inform the customer and find a solution as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What happens if the recipient is not at home or cannot receive the goods?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If we are unable to deliver as agreed, we register a failed delivery and follow up on the further handling. This may mean that the goods must be redelivered, returned, or delivered under a new agreement. Redelivery may incur additional costs, depending on the reason and the specific agreement.\"}},{\"@type\":\"Question\",\"name\":\"What can I do to avoid a failed delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ensure that the recipient is informed about the delivery, that access conditions are in order, and that someone is available to receive the goods within the agreed time window.If it is not possible for the recipient to be present, flex delivery can in some cases be agreed for the shipment. With flex delivery, the customer gives SDL permission to leave the goods at the recipient\\u2019s premises without a signature. Instead, we take a photo of the goods at the delivery address as documentation, and responsibility then transfers to the recipient.  Any special conditions at the address must always be stated already at the time of booking, so we can plan the delivery correctly.\"}},{\"@type\":\"Question\",\"name\":\"What does force majeure mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Force majeure covers extraordinary situations that SDL has no control over. This could, for example, be extreme weather, major traffic incidents, strikes, government intervention, or other circumstances that prevent normal transport. If a delivery is affected by such circumstances, we do our best to inform the customer and find a solution as quickly as possible.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Forside What happens if the recipient is not at home or cannot receive the goods? If we are unable to deliver as agreed, we register a failed delivery and follow up on the further handling. This may mean that the goods must be redelivered, returned, or delivered under a new agreement. Redelivery may incur additional [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4912,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_focuskw":"","_yoast_wpseo_focuskeywords":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","_aioseo_title":"","_aioseo_description":"","_aioseo_keywords":"","_genesis_title":"","_genesis_description":"","_seocaster_title":"","_seocaster_description":"","_seocaster_keywords":"","footnotes":""},"class_list":["post-4893","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/pages\/4893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/comments?post=4893"}],"version-history":[{"count":3,"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/pages\/4893\/revisions"}],"predecessor-version":[{"id":5531,"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/pages\/4893\/revisions\/5531"}],"up":[{"embeddable":true,"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/pages\/4912"}],"wp:attachment":[{"href":"https:\/\/sdl.dk\/en\/wp-json\/wp\/v2\/media?parent=4893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}