Claims and damage

What should I do if the goods are damaged on delivery?

If there is visible damage to the goods, it must be noted upon receipt. Then contact SDL as soon as possible so we can open the case and follow up.

Please take photos of the goods, the packaging and the consignment note. This makes case handling faster and more accurate.

What should I do if goods are missing?

If the goods have not been delivered as expected, please contact SDL with the consignment note number or other relevant reference.

We will investigate the shipment via our systems and follow up so we can locate the goods or clarify the next steps.

Who should file a claim – the sender or the recipient?

As a general rule, the claim must come from the customer who ordered the transport from SDL. However, the recipient should always note visible damage or shortages upon delivery and inform the sender as soon as possible.

If you are unsure who should contact us, we will be happy to help ensure the case is directed to the right place.

What happens if SDL has damaged goods or property?

If damage has occurred in connection with our handling or delivery, please contact us as soon as possible by phone or email.

We will review the case, obtain the necessary documentation and get back to you with the next steps.

Does SDL contact the customer if goods are damaged?

Yes. If we discover damage during transport, we will generally contact the customer and agree on the further handling.

Our goal is always to provide clarity quickly and find the best solution.

Claims and damage

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